Client Experience Timeline Builder

Map your client journey from inquiry → delivery. This helps you tighten communication, set expectations, and build a “premium experience” that earns higher rates and referrals.

Beginner goal (start here)

Fill in one session type and commit to a simple, repeatable timeline:

Reply to inquiries within 2 hours
Send contract + invoice within same day
Send a prep guide 48 hours before
Send sneak peeks within 72 hours
Deliver gallery within 14 days

Quick tip

Your pricing isn’t just photos — it’s the experience. A clear, consistent timeline makes clients feel taken care of (and reduces “Are they done yet?” messages).

0) Session Type + Promise

Define what this timeline applies to, and your core promise.

Session type

Your experience promise

1) Inquiry & Booking

How clients find you, how fast you respond, and how they book.

Top inquiry sources

Response time goal

Booking steps (check what you use)

Discovery call Contract sent Invoice sent Retainer required Questionnaire sent Calendar link

Typical booking window

Payment policy (short)

2) Pre-Session Prep

Everything you send/do before the shoot to prevent chaos.

Prep guide timing

Reminder message timing

Weather / reschedule plan

Wardrobe / styling support

Pre-session notes (optional)

3) Session Day Experience

How you keep the session running smoothly and confidently.

Arrival buffer

Session flow

Posing guidance style

Client care details

4) After the Session

The delivery timeline is where trust is gained or lost.

Sneak peek timeline

Final gallery delivery

Revision policy (if any)

Print/album/IPS process

5) Follow-Up & Referrals

This is how you turn one client into 5.

Review request timing

Referral plan

Anniversary / seasonal follow-up

VIP list / priority booking

Follow-up notes (optional)

Actions

Generate a clean summary, copy it, or print/save as PDF.

Tip: “Save Progress” stores answers in this browser only (local).

Summary

Click “Generate Summary” after filling it out.